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Ask Greg A. Your Own Question

Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 2371
Experience:  Working with Electronics for 25+ years.
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I have a KX TG 9541 2 line pone and i cannot make line 1

Customer Question

i have a KX TG 9541 B 2 line pone and i cannot make line 1 work
JA: What's the make/model of your device? How old is it?
Customer: i bit over a year
JA: How long has this been going on? What troubleshooting have you tried?
Customer: i have un plugged it.. changed line cords... until i got tired and put my line 1 on a separate phone.. and i am only using line 2 on this phone
JA: Anything else you want the phone expert to know before I connect you?
Customer: just how do i make line 1 function properly
Submitted: 2 months ago.
Category: Phone Systems
Expert:  Nathan replied 2 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 2 months ago.

Can you tell me more about the problem, is it just line 1 that isn't working?

If you plug the line 1 cord into the line 2 port on the panasonic, can the panasonic still access line*****(via L2) on the same wall jack/port you'd been using previously?

Customer: replied 2 months ago.
the 1/2 port is the one that wont work at all
Customer: replied 2 months ago.
my lines 1 and 2 are good... cable is good... is the port 1/2 not working
Expert:  Nathan replied 2 months ago.

So with L1 or L2 plugged into the l1/2 port (either individually or a combined line) you can still get nothing there?

You can get a response only from the L2 port?

Customer: replied 2 months ago.
port2 is good... i am using it
Customer: replied 2 months ago.
are you still there?
Customer: replied 2 months ago.
you take too long to respond
Customer: replied 2 months ago.
oh boy this is taking too long...
Expert:  Nathan replied 2 months ago.

Yes, I'm here, my apologies for missing you. PLease try to send just a single message though, the site does not send replies instantly, but when you send multiple messages they get lost in the queue and further delayed, so I'm just now seeing all of these.

Expert:  Nathan replied 2 months ago.

This symptom indicates a hardware failure in the base station, which is a bad relay/interface on the line 1 connection. We most often see this type of damage to the base unit as the result of a power surge, either through the phone or power lines, but it can be age related failure as well.

The one thing you may attempt yourself is to fully reset the system:
1) unplug both power and phone lines from the main base.
2) remove batteries from all handsets
3) wait at least 15 minutes, then restore all
4) place a handset on the main base for a minute, as if to charge
5) check for functionality.

If the problem persists after this, it tends to confirm a hardware failure which would require repairs to correct, though repairs for these units are not feasible as it will exceed the value of the system. Your best bet in that case is to buy a new unit with a base and a single handset (you can't buy just a base): http://amzn.to/2dV7ljJ

you can then pair your existing handsets to the new base and end up with a larger system. I can guide you through that process if you go this route.

Best regards, ***** ***** for the news,

Nathan

Expert:  Nathan replied 2 months ago.

Were you able to test the reset process?

Expert:  Nathan replied 2 months ago.

Do you need more help with this?
If so, simply reply back on this page.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.

Nathan