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Nathan
Nathan, Technician
Category: Phone Systems
Satisfied Customers: 20569
Experience:  Residential and commercial systems.
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I have a panasonic DECt 6.0 caller land line with message

Customer Question

I have a panasonic DECt 6.0 CID caller land line with message center. model kx-tg9344t serial number 9eaxa444096. Issue I have is last april-may i received a message with a threat attached. I did not erase the message. Now it is a legal matter. I can hear the date of the message, but cannot retrieve or hear the actual message. Have been told locally no way to retrieve and or record the message. Are there any tricks to actually get back the message? Thanks Jack Benyon
Submitted: 2 months ago.
Category: Phone Systems
Expert:  Nathan replied 2 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 2 months ago.

Hello Jack,

Are you able to playback any other saved messages still? Or is this the only one having an issue?

Expert:  Nathan replied 2 months ago.

.

Expert:  Nathan replied 2 months ago.

Do you need more help with this?
If so, simply reply back on this page.
Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.
Nathan

Customer: replied 1 month ago.
Current messages play back. Older messages have date and time but not the message
Expert:  Nathan replied 1 month ago.

Thank you for confirming, Jack.

Whether intentional or not (result of a power surge, inadvertent button press, memory filled and overwritten, etc), the message content it would appear was deleted at this point, even if the message envelope or call history log was not.

Unfortunately though the short answer here is no, this cannot be restored, at least not in any practical terms. I know this may be disappointing to hear and that the lost message may be very important to you.

There is no mechanism for retrieving a deleted message, you cannot restore them yourself. Once they are deleted, the messages are, for all intents and purposes, gone. These machines are very basic, and don't have a "recycle bin" that can be accessed like your computer does.

If it was recent and no new messages have overwritten it, you have a better chance of recovery though. To do so, you'd need to take the machine in to a data recovery specialist. There are often local shops, with names like Data Doctors, they specialize in retrieving lost information from computer hard drives, memory cards, etc. They may be able to pull something off, if the messages haven't been overwritten, though the process is time consuming (often many weeks), and expensive (several hundred $), and would require dismantling the machine to the point it couldn't be used again. In theory, if they could extract the files, they'd copy them to a CD for you for long term storage.

So overall, while this is a remote possibility, the probability is high that you'll never be able to get these back. I apologize for being the bearer of bad news here, unfortunately there is no other practical way around this, these machines simply aren't designed for long term archival and don't make any accommodations at all for un-deleting, which I've confirmed previously with engineers at all the major phone system manufacturers, as this is a common problem.

Also, while you may not be able to get these messages back, a suggestion I'd make for the future is to switch from an answering machine to a voicemail service through your phone/cable company. Especially in cases of digital phone service, you can often access and archive your messages online, which would allow you to save any important messages to your computer or a disc, to ensure their long term preservation.

If you are prepared to spend $500+ to have the memory extracted, I can recommend some firms that may be able to take this case on, just let me know.

Best regards, ***** ***** for the news,

Nathan