Hello & Welcome to Just Answer,
I'm Greg and will do my best to assist you today.
Sorry to hear of any issue you are having with your phone (or answering system).
To help you with this issue, may I ask:
1) The FULL Make (brand) and Model Number of the phone/answering system you are working with? If this is a cordless system, that model should be printed on a sticker on the bottom or back of the MAIN base.
2) What phone service provider (phone company) you have for this phone line?
Please REPLY using the box below.
I see it has been a few days and I haven't seen a response on this page, so I just wanted to follow up to see if you have any more questions concerning this issue OR if the issue was resolved?
I look forward to any further questions or results that you may have.
Thanks, ***** *****--. .-(im)