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Ask Greg A. Your Own Question

Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 2377
Experience:  Working with Electronics for 25+ years.
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My handset is not working and I was told by your support

Customer Question

My handset is not working and I was told by your support that it is old. It was purchased in 2010. I cannot believe that I can't get a replacement
JA: What's the make/model of your device? How old is it?
Customer: LS6225 6 years
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I have the original manual and after my efforts the manual suggests a new battery or handset
JA: Anything else you want the phone expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Phone Systems
Expert:  Greg A. replied 2 months ago.

Hello & Welcome to Just Answer,

I'm Greg and will do my best to assist you today.

Sorry I didn't see your question earlier and to hear of any issue you are having with your phones.

To help you with this issue, may I ask:

1) How many TOTAL cordless handsets do you have with this system, and if more than one, are ALL handsets not working?

2) Have you tried a new battery yet?

Please REPLY using the box below.

Thanks