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Richard
Richard, Customer Service
Category: Phone Systems
Satisfied Customers: 34678
Experience:  Over 20 years fixing Electronically devices
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Do I access voice mail? It is new. The only thing I see on

Customer Question

do I access voice mail?
JA: What's the make/model of your device? How old is it?
Customer: It is new. The only thing I see on it is vtech.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I simply cant find how to get to my voice mail.
JA: Anything else you want the phone expert to know before I connect you?
Customer: no
Submitted: 7 months ago.
Category: Phone Systems
Expert:  Richard replied 7 months ago.

Hi there and welcome

Can you check on the bottom of the base unit for the model please

and also, with which phone provider are you with? eg: AT&T, Verizon?

Customer: replied 7 months ago.
model CS6719-2. verizon
Expert:  Richard replied 7 months ago.

Thank you

Your voicemail is performed by Verizon, not on the phone itself

You dial 1.***-***-**** to access your voicemail and follow the prompts on the phone to set it up and retrieve voicemails.

This guide will also lead you through this

https://www.verizon.com/support/residential/phone/homephone/calling+features/home+voice+mail/home+voice+mail.htm

If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you