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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 8106
Experience:  Working with Electronics for 25+ years.
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My phone line has been static for two days and when I call

Customer Question

my phone line has been static for two days and when I call from my cell phone I get busy signals. Kathy Stanley***@******.***
Submitted: 2 months ago.
Category: Phone Systems
Expert:  Greg A. replied 2 months ago.

Hello Kathy & Welcome to Just Answer,

I'm Greg and will do my best to assist you today.

Sorry to hear of any issue you are having with your phones.

To help you with this issue, may I ask:

1) The FULL Make & Model Number of the phone system you are working with?

2) What phone service provider (phone company) you have for this phone line?

3) WHEN did this issue first begin - or was noticed?

Please REPLY using the box below.

Thanks

Customer: replied 2 months ago.
at&t.vtech cs6649
Expert:  Greg A. replied 2 months ago.

Hi again and thanks for that information.

OK - is this AT&T service the "old style" (direct wire) or U-verse based?

Also, WHEN did this issue first begin, or was noticed?

And do you have ANY other devices (phones, fax, etc.) attached to this same phone line and if so, are they working properly?

Expert:  Greg A. replied 2 months ago.

Hi again,

I see it has been a few days and I haven't seen a response on this page, so I just wanted to follow up to see if you have any more questions concerning this issue OR if the issue was resolved?

I only ask because MOST times when "static" is reported on ANY phone that may be attached to the line OR you get a "busy" signal when calling from an outside line, that is usually traced back to either a LOOSE connection (anywhere in the wiring) OR somewhere in the SERVICE PROVIDER'S equipment or network.

I look forward to any further questions or results that you may have.

Thanks, ***** *****
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