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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 7946
Experience:  Working with Electronics for 25+ years.
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Answering machine works fine. all connections seem to be ok,

Customer Question

answering machine works fine. all connections seem to be ok, but hand phone does not get a dial tone
JA: How old is the phone?
Customer: 3 years
JA: How long has this been going on? What troubleshooting have you tried?
Customer: it happened two days ago. checked all connections.
JA: Anything else you want the phone expert to know before I connect you?
Customer: The phone lights up so I think the battery is ok.
Submitted: 1 month ago.
Category: Phone Systems
Expert:  Greg A. replied 1 month ago.

Hello & Welcome to Just Answer,

I'm Greg and will do my best to assist you today.

Sorry I didn't see your question earlier and to hear of any issue you are having with your phones.

To help you with this issue, may I ask:

1) The FULL Make & Model Number of the phone system you are working with? If this is a cordless system, that model should be printed on a sticker on the bottom or back of the MAIN base.

2) How many TOTAL cordless handsets do you have with this system?

3) What phone service provider (phone company) you have for this phone line?

4) If you have ANY other devices (phones, fax, etc.) attached to this same phone line and if so, are they working properly?

Please REPLY using the box below.


Expert:  Greg A. replied 1 month ago.

Hi again,

I see your phone call request and can call you if you like.

May I have your FIRST NAME - so that I know I have reached the correct party when I call?

OR we can continue here in this format if you would prefer. Just try to respond to one or more of the above questions I had.


Expert:  Greg A. replied 1 month ago.

I tried to accept your phone call request, but got a "payment failure" on my end. That usually means either the payment did not go through, or otherwise was blocked.

We can continue here if you would like, until that payment issue is cleared up. Just scroll up and see if you can answer any of my questions.

I'll be here.


Expert:  Greg A. replied 25 days ago.

Hi again,

I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved?

I look forward to any further questions or results that you may have.

Thanks, ***** *****
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