Hi, I'm Benjamin. Welcome to our site. I'm reviewing your question now and I'll reply with more details ASAP.
You are very welcome.
Okay, my understanding is you have a Panasonic kx-tda50 you are trying to setup.
Here is the setup info I believe you are looking for:
3. The Hybrid IP-PBX has default passwords preset. For security, change these passwords the firsttime that you program the Hybrid IP-PBX.4. Change the passwords periodically.5. It is strongly recommended that passwords of 10 numbers or characters be used for maximumprotection against unauthorized access. For a list of numbers and characters that can be used insystem passwords, refer to "1.1.2 Entering Characters" in the PC Programming Manual.6. If a system password ***** ***** it can be found by loading a backup of the system data into aPC, and checking the password ***** the KX-TDA50 Maintenance Console software. If you do nothave a backup of the system data, you must reset the Hybrid IP-PBX to its factory defaults andreprogram it. Therefore, we strongly recommend maintaining a backup of the system data. Formore information on how to back up the system data, refer to "2.4.1 Tool—SD memory backup" inthe PC Programming Manual.However, as system passwords can be extracted from backup copies of the system data file, donot allow unauthorized access to these files.
So the short answer is - if there is a backup file, you should be able to get the password ***** that since it's not encrypted. However, since it sounds like a new install, I would just do a factory reset. I believe that process is pressing the reset button - page 144 of the install manual has this info:
If that answers your question, awesome! In that case, I would greatly appreciate a positive rating. If you still need help, just reply back and I'll keep working with you to get this question answered! Thanks.
How did you reset the device? Did you hold the button?
Hey, I just found a download for the software because you said you don't have it:
Did you power cycle it after pressing reset button?
Press the Reset Button (refer to "4.1.4Using the Reset Button").• Turn off the power switch, and then turnit back on.• Turn off the power switch, and thenunplug the Hybrid IP-PBX. After 5minutes, plug the Hybrid IP-PBX back
Well shoot - I'm sorry - I didn't see it was paid software, my bad.
If you waited at least a minute, I'd think that would be enough. Have you installed these types of systems before?
My understanding is this system has sd cards in the handsets and what you are resetting is the control station, correct?
I guess I would unplug all network and power cables to everything, then plug in power to the control station and do the reset, wait the 5 minutes and there shouldn't be anything left in memory.
I would suggest contacting the dealer you got the phone from for the software or Panasonic directly since we are seeing people charge for it - I'd get it from the source.
Let me know if this fixes the issue.
You are welcome. If this works, I'd really appreciate a positive rating. If you still need help, reply here and I'll respond.
I apologize but I am unable to find any further information on this information to help you with this. I will bow out and hopefully another expert will have a solution for you.