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Richard
Richard, Customer Service
Category: Phone Systems
Satisfied Customers: 31303
Experience:  Over 20 years fixing Electronically devices
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VTECH-DS6511-2, 4YR CANNOT GET TOUCH TONE, NO

Customer Question

HELLO PEARL
JA: What's the make/model of your device? How old is it?
Customer: VTECH-DS6511-2
JA: How long has this been going on? What troubleshooting have you tried?
Customer: 4YR CANNOT GET TOUCH TONE
JA: Anything else you want the phone expert to know before I connect you?
Customer: NO
Submitted: 2 months ago.
Category: Phone Systems
Expert:  Richard replied 2 months ago.

Hi there and welcome

Can you please remove the power cable from the base unit and the batteries from the handset.

Then wait 10 minutes.

Put the batteries back into the handset, connect the power to the base unit and tell me if it now functions correctly please.