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crash2199
crash2199, Customer Service
Category: Phone Systems
Satisfied Customers: 16040
Experience:  5+ years experience
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Panasonic KX-TS4300 phone system is not recording messages

Customer Question

Panasonic KX-TS4300 phone system is not recording messages and states a 1am record time.
JA: Just to clarify, what's the exact make and model of your machine?
Customer: that's it
JA: How long has this been going on? What troubleshooting have you tried?
Customer: for a while. have been able to correct it by trial and error but keeps coming back
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Phone Systems
Expert:  crash2199 replied 2 months ago.

Hi!

Let's make sure the time is correct on the phone...

Make sure that the unit is in standby mode.

1 Press {MENU/SET}.

2 Select “Phone Setup”, then press {MENU/SET}.

3 Select “Date & Time”, then press {MENU/SET}.

4 Enter the current year by selecting 2 digits, then press {MENU/SET}. Example: 2006 {0}{6} L You can set the year 2000 to 2099.

5 Enter the current month and day by selecting 2 digits for each, then press {MENU/SET}. Example: August 15 {0}{8} {1}{5}

6 Enter the current hour and minute (12-hour clock format) by selecting 2 digits for each, then press {MENU/SET}. Example: 9:30 {0}{9} {3}{0}

7 Select “A” (AM) or “P” (PM), then press {MENU/SET}.

8 Press and hold {MENU/SET} to return to standby mode

Now, try calling and leaving a voice mail. If it doesn't work, are you presented with the option to leave a voice mail when calling? Does it just keep ringing without a voicemail option?

Customer: replied 2 months ago.
all that did was give a recording of Sunday 9:23am with no message
Expert:  crash2199 replied 2 months ago.

Now, try calling and leaving a voice mail. If it doesn't work, are you presented with the option to leave a voice mail when calling? Does it just keep ringing without a voicemail option?

Customer: replied 2 months ago.
It gives me the option to leave message and I did. when I press the message business it simply said message 9:23am and then nothing
Expert:  crash2199 replied 2 months ago.

On the answering machine, is the ANSWER ON light green?

Customer: replied 2 months ago.
our message lights are red when on, no light when off
Expert:  crash2199 replied 2 months ago.

On the phone base, there is a button for ANSWER ON -- It is on the right hand side above the circle button. It should be GREEN if turned on.

Customer: replied 2 months ago.
Since we have had these phones in 2010, there has never been a green light, always red when turned on. When you push the button, the red light comes on and says "answering machine on". Doesn't sound like you have experience with this phone or this problem although I was brought to this site by the same question posed years ago.
Expert:  crash2199 replied 2 months ago.

I do have experience with the phone. There are two separate features: Answering machine service and Voice Mail service for your phone.

Now, that you have heard the Answering Machine is turned on. Try leaving a voicemail and see if it will play back.

Customer: replied 2 months ago.
We know what button to push to put the answering system on. I just did try to leave a message and we are back to 1am and no message. If you don't have a fix to this issue just let me know.
Expert:  crash2199 replied 2 months ago.

Please unplug the phone from the wall and remove the battery. Wait 10 minutes and plug everything back in. Now try leaving a voicemail and playing it back.

Customer: replied 2 months ago.
Initially 15 messages stated at 1am but not messages, erased them, then called and just rings and no option to leave message and answering message light won't stop blinking. I have to leave the office for another appointment
Expert:  crash2199 replied 2 months ago.

Okay, please reply back here when you are free again.