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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 2509
Experience:  Working with Electronics for 25+ years.
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I have 3 portable VTech phones in 3 rooms. The new one works

Customer Question

I have 3 portable VTech phones in 3 rooms. The new one works fine. Now I find the bedroom one says Out of range and it worked just fine with the old one. Now what?
JA: How old is the phone?
Customer: about 4-5 yrs. probably
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I just realized it just now. I have no idea what I should do
JA: Anything else you want the phone expert to know before I connect you?
Customer: Nope, that's the problem.
Submitted: 5 months ago.
Category: Phone Systems
Expert:  Greg A. replied 5 months ago.

Hello & Welcome to Just Answer,

I'm Greg and will do my best to assist you today.

Sorry I didn't see your question earlier and to hear of any issue you are having with your phones.

To help you with this issue, may I ask:

1) The FULL Model Number of the phone system you are working with? If this is a cordless system, that model should be printed on a sticker on the bottom or back of the MAIN base.

2) Can you please explain what "the NEW one" and "the OLD one" means? For example, did you just ADD an extra handset to the system?

3) Have the batteries EVER been replaced in these handsets? And if so, WHEN did this last happen?

Please REPLY using the box below.