Hello & Welcome to Just Answer,
I'm Greg and will do my best to assist you today.
Sorry I didn't see your question earlier and to hear of any issue you are having with your phones.
To help you with this issue, may I ask:
1) Do you have a MAKE (brand name) printed on that phone anywhere? If so, can you send it to me?
2) Does the phone have a built-in Answering System, OR do you have a SEPARATE answering system (or service)?
3) What phone service provider (phone company) you have for this phone line?
Please REPLY using the box below.
I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved?
I look forward to any further questions or results that you may have.
Thanks, ***** *****--. .-(im)