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Richard, Customer Service
Category: Phone Systems
Satisfied Customers: 30222
Experience:  Over 20 years fixing Electronically devices
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Our answering machine "answer on" will not stay on. Once a

Customer Question

Our answering machine "answer on" will not stay on. Once a call comes in and they don't leave a message, it is in the off position when I check it?
JA: Just to clarify, what's the exact make and model of your machine?
Customer: Panasonic model KX-TGE 230
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It has been happening for 3 or four months. I have not done any troubleshooting as I don't have the owners manual. We got the system from our daughter.
JA: Anything else you want the phone expert to know before I connect you?
Customer: No.
Submitted: 1 month ago.
Category: Phone Systems
Expert:  Richard replied 1 month ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the answering unit (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the unit, turn it on and tell me please if it is now operating correctly.

Let me know the results please