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Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
Mel, can you give me the make/model of the system? It should start with kx-tg and be printed on the main base station.
Are you saying that one of the cradles won't charge a handset?
Thank you, ***** ***** got it to work.
No more has to be done.