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Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
That problem must be very frustrating, but I think we can work through it to a good result.
"Entrar numero" means 'enter the number'.
If you will tell me what phone you have, I will instruct you as to what to press and what to do in order to change the language to English.