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Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
Can you tell me a bit more about the problem please:1) If you have multiple handsets (within the same system), does this happen with all of them? 2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?3) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)?4) Do you have dsl service on the same line? 5) Full model of the phone(s) (printed on sticker on the base usually)
Thank you for the info,
since this is a cable based phone system, there may be a fault in the connection if routed through your modem. Unplug power to the modem for 60+ seconds to reboot.
If no change, we can try a reset process on the phone as well:
1) unplug both power and phone lines from the main base.2) remove batteries from all handsets3) wait at least 15 minutes, then restore all4) place a handset on the main base for a minute, as if to charge5) check for functionality.
If no change with either, that points to a line fault, and that, as you suspect, is on their end and something intermittent that they would need to trace down and ultimately repair.
If it happens only when it rains, that is clearly a line issue, but something you'd have to call them on quickly so they could respond while the conditions still exist.
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