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Ask Greg A. Your Own Question

Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 2369
Experience:  Working with Electronics for 25+ years.
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Hand set displays "check tel line"

Customer Question

hand set displays "check tel line"
Submitted: 3 months ago.
Category: Phone Systems
Expert:  Nathan replied 3 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 3 months ago.

Can you tell me a bit more about the problem please:

1) If you have multiple handsets (within the same system), does this happen with all of them?
2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?
3) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)?
4) Do you have dsl service on the same line?
5) Full model of the phone(s) (printed on sticker on the base usually)

Customer: replied 3 months ago.
1 yes
2 no
3 yes
4 no
Panasonic kxTGHA20
Expert:  Nathan replied 3 months ago.

These are not all yes or no questions, can you please give me detailed specific answers for each (#3) and the model of the base station (not handset)?

Customer: replied 3 months ago.
3 local Verizon
KXTGH260
Expert:  Nathan replied 3 months ago.

Great, thank you.

This symptom can indicate either a problem with the line (phone company equipment or the wiring in your home) OR a hardware failure in the base station (since the issue happens with all handsets). We most often see this type of damage to the base unit as the result of a power surge, either through the phone or power lines.

If possible it would be most helpful if you could test another device on the line, like a regular corded/wall phone. If you cannot right now we can skip that, but it may be necessary later.

The one thing you may attempt yourself is to fully reset the system:
1) unplug both power and phone lines from the main base.
2) remove batteries from all handsets
3) wait at least 15 minutes, then restore all
4) place a handset on the main base for a minute, as if to charge
5) check for functionality.

Let me know the results.

Thanks,

Nathan

Customer: replied 3 months ago.
no change still "check tel line"
Customer: replied 3 months ago.
sk gotta go key you later
Expert:  Nathan replied 3 months ago.

Thank you for trying. The next step would be to check another phone to test the line.

Can you get/buy/borrow a basic corded phone, plug it into the wall jack used by the panasonic base currently, and let me know if you can get a dial tone on it?

Expert:  Nathan replied 3 months ago.

Do you need more help with this?