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Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
Sherry, is it possible for you to plug a different phone into the ooma base, preferably a basic corded/wall type phone, and let me know if you can get a dial tone there?
I don’t have anything else but my cell phone. I am not getting a dial tone on any of my hand sets. if i call the number with my cell, it rings on the OOMA and then the OOma replies that the number is ***** no answering.
Testing with another device is unfortunately the only possible way of diagnosing this.
This could be a hardware fault in the panasonic base station, or a fault with the ooma gateway or service, so testing the line with another device is the only way to isolate that so that it can be properly addressed.
I can;t believe that I paid money for this dead end.
There are other steps we can try on the panasonic,
but there is a 50/50 chance that is just wasting time and effort if addressing the wrong cause
We can certainly try if you wish though, but the best approach to this is to get another device to test, even if you can just borrow a phone from a neighbor for a few minutes, buy a cheap corded phone at walmart for $10, etc.
Thanks. i am done.
Have a nice day.
Hi Sherry, your question is still open so I wanted to follow up and see if you needed any more help with this, or if you were able to test the ooma line further with another device?