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MasterFixIt, Customer Service
Category: Phone Systems
Satisfied Customers: 8982
Experience:  I have been repairing telephone systems, wireless and wired multi line systems as well as computer transmisions.
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Our phone is saying line is in use and flashing, but there

Customer Question

Our phone is saying line is in use and flashing, but there is no one on either phone, which is for 2 of them.
Submitted: 1 month ago.
Category: Phone Systems
Expert:  Dustin replied 1 month ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 1 month ago.

Whats the full name brand and model of the phone?

Customer: replied 1 month ago.
More info that might help you is 2 handset cordless answering system from AT&T. The Brand is AT&T and I believe the Model # is EL50003
Expert:  Dustin replied 1 month ago.

Im sorry, I have to transfer you to our phone systems category. This landed in the cell phone category which is a completely different type of phone!

Once an expert picks this up you will be notified.

Dustin S

Customer: replied 1 month ago.
How long will it take for someone to notify me?
Expert:  Dustin replied 1 month ago.

Once an expert picks this up who has the appropriate knowlegde and skillset, you will be notified.

Its impossible for me to predict how long this will take. But it normally doesnt take too long, maybe an hour. Maybe much less.

Expert:  MasterFixIt replied 1 month ago.

Hi I am Tech Michael.

Who is your phone service provider?

Also how old is your phone system and are they both part of the same system?

Thank you

Tech Michael

Customer: replied 1 month ago.
The provider is Comcast and the phone system is only 1 year old from AT&T
Expert:  MasterFixIt replied 1 month ago.

Thank you, ***** ***** have the model # of your phone system as well?

And i would like you to unplug your phone system and your modem for 20 full minutes the power cords.

Also remove the batteries for the handsets during this time.

Then, you can plug your main model back in, and then the batteries in the phones and then the phones power cord. Wait for it all to come back up and let me knwo if that solves your issue or if it remains the same . This may solve the problem;-)

but if not, please let me know so I can offer further advice.

In any case, I will stick with you until this is complete.

Please rate my service kindly.

Also it is the only way I am credited for my time and expertise with you.

Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.

Then you can reach me by simply replying to this message anytime.

Thank you and have a great day!


Tech Michael