Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
Whats the full name brand and model of the phone?
Im sorry, I have to transfer you to our phone systems category. This landed in the cell phone category which is a completely different type of phone!
Once an expert picks this up you will be notified.
Once an expert picks this up who has the appropriate knowlegde and skillset, you will be notified.
Its impossible for me to predict how long this will take. But it normally doesnt take too long, maybe an hour. Maybe much less.
Hi I am Tech Michael.
Who is your phone service provider?
Also how old is your phone system and are they both part of the same system?
Thank you, ***** ***** have the model # of your phone system as well?
And i would like you to unplug your phone system and your modem for 20 full minutes the power cords.
Also remove the batteries for the handsets during this time.
Then, you can plug your main model back in, and then the batteries in the phones and then the phones power cord. Wait for it all to come back up and let me knwo if that solves your issue or if it remains the same . This may solve the problem;-)
but if not, please let me know so I can offer further advice.
In any case, I will stick with you until this is complete.
Please rate my service kindly.
Also it is the only way I am credited for my time and expertise with you.
Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.
Then you can reach me by simply replying to this message anytime.
Thank you and have a great day!