Hi , I am Tech Michael an expert in this field and I will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.
If you are new to the site, this is briefly how it works:
1. We may need some back and forth to exchange information (if needed) and there is no extra cost for replying.
2. I will give you the best possible Answer for your problem without the ability of actually being present with you.
The better you describe the problem, the quicker I can help ;-)
3. Remember to leave a Positive Rating ,it doesn't cost anything additional to rate kindly;-)
I am only credited for my time and expertise if you rate kindly.
May I have the Make and full model # of your phone?
Also I will need the name of your phone service provider.
I have to run out for a few minutes but anything you reply, I will see when I return and will contact you promptly then.
Thank you for your patience, we will get to the bottom of this issue for you rest assured;-)