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Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
Can you tell me the model of the system, and where you're getting stuck?
Hi Harriett, you paid your fee to the site as part of the process of submitting your question, per the terms and conditions you agreed to when signing up. You seem able to communicate with me here now, so I'd be happy to help you with this under the fee you've already paid, if you'd like. If you don't like that phone, I can recommend some other options for you as well.
Do you need more help with this?
If so, simply reply back on this page.
Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.