How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Greg A. Your Own Question

Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 8342
Experience:  Working with Electronics for 25+ years.
Type Your Phone Systems Question Here...
Greg A. is online now
A new question is answered every 9 seconds

I lost a cordless phone for 2 months, just found it, of

Customer Question

i lost a cordless phone for 2 months, just found it, of course battery is dead, how to i set up the phone
JA: How old is the phone?
Customer: old, model KX-TG6841
JA: What troubleshooting have you tried?
Customer: reset phone main part
JA: The electronics expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no thanks
Submitted: 6 months ago.
Category: Phone Systems
Expert:  Greg A. replied 6 months ago.

Hello & Welcome to Just Answer,

I'm Greg and will do my best to assist you today.

Sorry to hear of any issue you are having with your phones.

To help you with this issue, may I ask:

1) Did you replace the batteries in this handset, or try to charge up the current batteries - for at least a hour or two?

2) How many TOTAL cordless handsets do you have with this system?

3) is there ANYTHING on the display of the handset?

Please REPLY using the box below.


Customer: replied 6 months ago.
no but i will now just put in batteries from another similiar phone
we have 5 phones
Expert:  Greg A. replied 6 months ago.

OK - let me know what you see on the handset when the other batteries are installed.

By the way, you may want to CLEAN the contacts inside the battery compartment - especially if the old batteries show ANY sign of "leakage".

Customer: replied 6 months ago.
no thanks
Expert:  Greg A. replied 6 months ago.

NOTE: if you see ANY pop-up requests for premium services - please know they are sent by the site (not me), and can be turned down.

Please let me know what you see on the "lost" handset - once the batteries are installed.


Expert:  Greg A. replied 5 months ago.

Hi again,

I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved?

I look forward to any further questions or results that you may have.

Thanks, ***** *****
--. .-