Hello & Welcome to Just Answer,
I'm Greg and will do my best to assist you today.
Sorry to hear of any issue you are having with your phones.
To help you with this issue, may I ask:
1) The FULL Model Number of the phone system you are working with? If this is a cordless system, that model should be printed on a sticker on the bottom or back of the MAIN base and START with KX-TG (but have no "A").
2) What phone service provider (phone company) you have for this phone line?
3) If you have ANY other devices (phones, fax, etc.) attached to this same phone line and if so, are they working properly?
Please REPLY using the box below.
I will send your request to cancel to the customer service folks here. You may expect a response from them shortly, but NOT on this page (with is for expert communication only).
Thanks for your patience.