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Ask Greg A. Your Own Question

Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 8090
Experience:  Working with Electronics for 25+ years.
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The menu function on my phone is not working. Only list

Customer Question

The menu function on my phone is not working. Only list calls. T am trying to block unwanted calls.
JA: How old is the phone?
Customer: It is 9 years old.
JA: What troubleshooting have you tried?
Customer: I called Panasonic and I got it to work using menu and a number 217 to block. Now when I press menu it says caller list.
JA: The electronics expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: Ok
Submitted: 3 months ago.
Category: Phone Systems
Expert:  Greg A. replied 3 months ago.

Hello & Welcome to Just Answer,

I'm Greg and will do my best to assist you today.

Sorry to hear of any issue you are having with your phones.

To help you with this issue, may I ask:

1) The FULL Model Number of the phone system you are working with? If this is a cordless system, that model should be printed on a sticker on the bottom or back of the MAIN base and START with KX-TG.

2) Have you tried pressing the MENU button, and THEN the # key (hash or pound), then the 2 1 7 code?

I only ask because that is the "normal" use when punching in "direct commands".

Thanks