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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 2381
Experience:  Working with Electronics for 25+ years.
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We have got a Panasonic ansering machine. we can not get it

Customer Question

hi my name is ***** ***** have got a Panasonic ansering machine. we can not get it to ansering any calls. I do not have any manual for it. we needhelp
JA: How long has this been going on?
Customer: we had it hook up with att for about3 years and itjust quiet working
JA: What troubleshooting have you tried?
Customer: I cal att and they told me to ca you guys
JA: The electronics expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no that should be it
Submitted: 3 months ago.
Category: Phone Systems
Expert:  Nathan replied 3 months ago.

Hello, I’m Nathan, and I’ll be assisting you today.

Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.

Can you tell me a bit more about the problem please:

1) If you have multiple handsets (within the same system), does this happen with all of them?
2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?
3) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)?
4) Do you have dsl service on the same line?
5) Full model of the phone(s) (printed on sticker on the base usually)