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Ask Greg A. Your Own Question

Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 7958
Experience:  Working with Electronics for 25+ years.
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I can call out but no one can call in because I can't get it

Customer Question

I can call out but no one can call in because I can't get it off hold
JA: How long has this been going on?
Customer: Since yesterday morning
JA: What troubleshooting have you tried?
Customer: I have unplugged the phone, tried clearing it by going through the menu
JA: How old is the phone?
Customer: Not sure. Probably around 3 to 4 yrs old
JA: The phone expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: Can't think of anything else
Submitted: 2 months ago.
Category: Phone Systems
Expert:  Greg A. replied 2 months ago.

Hello & Welcome to Just Answer,

I'm Greg and will do my best to assist you today.

Sorry I didn't see your question earlier and to hear of any issue you are having with your phones.

To help you with this issue, may I ask:

1) The FULL Model Number of the phone system you are working with? If this is a cordless system, that model should be printed on a sticker on the bottom or back of the MAIN base.

2) Do you have access to a separate phone line (such as a cell phone or neighbor's phone) that you can use to place a TEST CALL to your main phone (to hear what callers hear)?

3) What phone service provider (phone company) you have for this phone line?

4) If you have ANY other devices (phones, fax, alarm system, etc.) attached to this same phone line and if so, are they working properly?


Customer: replied 2 months ago.
Please cancel. I fixed it myself by removing the batteries and it reset itself
Expert:  Greg A. replied 2 months ago.

Hi again,

Its good to hear the issue was resolved.

Please let us know if you have any more questions in the future.

Take Care, Greg A.



We experts are "users" of the site - just like you - and have NO ACCESS to any of your account information.

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Customer: replied 2 months ago.
Didn't need after all