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Hello, I’m Nathan, and I’ll be assisting you today.
Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.
Can you tell me a bit more about the problem please:1) If you have multiple handsets (within the same system), does this happen with all of them? 2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?3) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)?4) Do you have dsl service on the same line? 5) Full model of the phone(s) (printed on sticker on the base usually)
Thank you for the information,
This could be a line issue, or a panasonic issue. Can you please unplug power and phone line to the panasonic base station for a few minutes,
and while disconnected, call your home number from an outside line (cell phone, neighbors, etc) and tell me if it rings normally, goes to voicemail, or gives a busy signal.
Then plug back in, and test again.
Your uverse phone line comes through the internet, so you may have a faulty modem.
Unplug power to your att modem/gateway for 60+ seconds to reboot it.
Any change?Your line rings once and goes to busy, which does usually indicate a line fault.
Were you able to reboot the modem, Shirley?