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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 2372
Experience:  Working with Electronics for 25+ years.
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Phone says on hold. Unable to turn off hold. Also says check

Customer Question

Phone says on hold. Unable to turn off hold. Also says check tel line
Submitted: 3 months ago.
Category: Phone Systems
Expert:  Russell H. replied 3 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

That sounds quite troublesome. I hope I can advise you how to correct whatever is wrong.

Do you get a dial tone when you listen to the phone?

Customer: replied 3 months ago.
No dial tone
Expert:  Russell H. replied 3 months ago.

What phone line service do you have? POTS/landline/ordinary, or digital/Vonage/VoIP/MagicJack/UVerse/Comcast/etc. ?

Customer: replied 3 months ago.
Verizon
Expert:  Russell H. replied 3 months ago.

OK. That's landline, I would presume.

Try powering the phone Off.

Disconnect it (or its base station if it has one) from the phone line.

Then after 5 minutes or longer, turn it On again.

Customer: replied 3 months ago.
ok, will do
Expert:  Russell H. replied 3 months ago.

Let me know whether that has any favorable effect, please.

Customer: replied 3 months ago.
It's been diconnected for several minutes now.
Expert:  Russell H. replied 3 months ago.

See if it works again, when turned On, and re-connected.

What message does the phone show now?

Any dial tone heard on the phone?

Customer: replied 3 months ago.
Phone plugged back in, says "check tel line" no dial tone
Customer: replied 3 months ago.
Are you still there Russel?
Expert:  Russell H. replied 3 months ago.

Is it still stuck on Hold ?

And what maker and model is the phone? this could still be a Verizon line failure - if you had another handset to connect to the line and check, that would be ideal - but it might be in the phone too.

Customer: replied 3 months ago.
Can't see that on menu. At first it came up and said on hold. Can't get it to do that again.
Customer: replied 3 months ago.
Slso, no direct line phone.
Customer: replied 3 months ago.
It's a Panasonic 6.0
Expert:  Russell H. replied 3 months ago.

OK. It's good that the on-hold status has been cleared.

But something may be wrong with the phone. I'm checking on that possible interpretation...

Customer: replied 3 months ago.
I don't know for sure it's been cleared.
Expert:  Russell H. replied 3 months ago.

What has been cleared, the line or the phone, please?

It looks as if that message means the line is at fault.

Was there a thunderstorm, or a power failure, or both, immediately before the phone ceased to work?