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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 7948
Experience:  Working with Electronics for 25+ years.
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Some how my ringer got muted and I can't get off f mute,

Customer Question

Some how my ringer got muted and I can't get off f mute
JA: How long has this been going on?
Customer: Several days
JA: What troubleshooting have you tried?
Customer: I've tried to get it off mute it will flash and goes back to mute
JA: The phone expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: I don't believe so
Submitted: 2 months ago.
Category: Phone Systems
Expert:  Greg A. replied 2 months ago.

Hello & Welcome to Just Answer,

I'm Greg and will do my best to assist you today.

Sorry to hear of any issue you are having with your phones.

To help you with this issue, may I ask:

1) The FULL Model Number of the phone system you are working with? If this is a cordless system, that model should be printed on a sticker on the bottom or back of the MAIN base.

2) What leads you to believe that your ringer is muted? For example, are there any icons or text on a display that says the ringer is not sounding?

3) What phone service provider (phone company) you have for this phone line?

4) If you have ANY other devices (phones, fax, alarm system, etc.) attached to this same phone line and if so, are they working properly?


Expert:  Greg A. replied 2 months ago.

Hi again,

I see your phone call request, but I'm not near a working phone right now to be able to call. However another expert here may be able to make that call before I can reach a working phone.

In the mean time, can you try to respond to the questions above?

Thanks, ***** *****


Expert:  Greg A. replied 2 months ago.

Hi again,

I will be near a working phone very soon and will try to call you.

Expert:  Greg A. replied 2 months ago.

OK - I tried to accept your call request, but received a "Payment for this service failed" message from the system.

If that can be resolved, I will try to accept that request again.

Expert:  Greg A. replied 2 months ago.

Hi again,

I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved?

Thanks, ***** *****
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