Hello & Welcome to Just Answer,
I'm Greg and will do my best to assist you today.
Sorry to hear of any issue you are having with your phones.
To help you with this issue, may I ask:
1) Can you CONFIRM the Model Number of the phone system you are working with? I only ask because it looks like you have one too many numbers in there. Typical format is KX-TGxxxx - where xxxx is a 4-digit number.
2) How many TOTAL cordless handsets do you have with this system?
3) What phone service provider (phone company) you have for this phone line?
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I did NOT see a response back here on this page, but I wanted to send the following information before I sign off for the evening. I hope it makes it to you.
I have attached a couple of images that include some key information about how to set the "ring count" for your system, and a little bit about the cordless handset controls or keys. That is to answer your question(s) about the ARROWS.NOTE: You may have to click on the image NAMES to see the images.
The first image is the steps to get into the ring count section of programming - using "direct command" mode.Direct command model allows you to push MENU, then the # key, then a "code" - to get directly into a specific programming area.In this case, that area is the "ring count". Then the UP and DOWN arrows will be used to "scroll" though the choices (of ring counts).The UP arrow you see is the TOP of the "Navigation" key (the roundish button in the center of the handset). The DOWN arrow is the BOTTOM of that same key. The RIGHT arrow typically "points to" a particular selection on the screen, and then you would push a "soft key" (like OK or SAVE), to actually make that selection or SAVE it.Hopefully that explains those arrows, but refer to the image of the handset keys for more explanation.
So here are the steps - in text format - for setting the ring count.
While the system is NOT in use (not on a call), pick up any handset and do the following key sequence:1) Press MENU, then # 2 1 1 (enters the "ring count" screen)2) Use the UP or DOWN arrows to scroll through the possible settings, then press the SAVE soft key, followed by the OFF button. That should SAVE your selection, and then exit programming mode.
Again, hopefully this information and images reach you and help you preform the steps to set the number of rings to your desired value.
NOTE: I usually recommend that you set the ring count to it MINIMUM value (2), and then TEST that the setting actually works, by calling from an outside phone.Once that WORKS, then go back and set the value to your desired setting, and then TEST again.
Please let me know if this works for you.
And let me know if you have any more questions.
If this has answered your question(s), please take a moment to rate MY service level (5-star is my goal) so that I get credit for my time helping you with this question.
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Thanks, ***** *****--. .-(im)
I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved?
I look forward to any further questions or results that you may have.