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Nathan, Technician
Category: Phone Systems
Satisfied Customers: 19525
Experience:  Residential and commercial systems.
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I have a GE phone model number 26939. The problem I'm have

Customer Question

I have a GE phone model number 26939. The problem I'm have is the message on the screen says INITIALIZATION. What does this mean and what do I have to do to get the phone to work again?
Submitted: 2 months ago.
Category: Phone Systems
Expert:  Nathan replied 2 months ago.

Hi, I'm Nathan.

Sorry to hear that you're having trouble with this but I'll do my best to help you.

Are you able to get a dial tone? To receive calls?

Customer: replied 2 months ago.
No, nothing
Expert:  Nathan replied 2 months ago.

Thank you for confirming.

This symptom can indicate either a problem with the line (phone company equipment or the wiring in your home) OR a hardware failure in the base station. We most often see this type of damage to the base unit as the result of a power surge, either through the phone or power lines.

The one thing you may attempt yourself is to fully reset the system:
1) unplug both power and phone lines from the main base.
2) remove batteries from all handsets
3) wait at least 15 minutes, then restore all
4) place a handset on the main base for a minute, as if to charge
5) check for functionality.

Let me know the results, and I'll advise further if needed.

If possible, please also test another phone (such as a corded/wall phone) on the same line.

Expert:  Nathan replied 2 months ago.

Do you need more help with this, Mickey?

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