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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 2283
Experience:  Working with Electronics for 25+ years.
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Panasonic handsets: On one unit, no sound when I enter a

Customer Question

Panasonic handsets: On one unit, no sound when I enter a number. There is a sound on other units.
JA: How long has this been going on?
Customer: Don't know. Seldom use the "silent" handset for initiating a call.
JA: What troubleshooting have you tried?
Customer: Just what I have Googled..
JA: The phone expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No
Submitted: 2 months ago.
Category: Phone Systems
Expert:  Greg A. replied 2 months ago.

Hello & Welcome,

I'm Greg and will do my best to assist you today.

Sorry to hear of any issue you are having with your phones.

To help you with this issue, may I ask:

1) The FULL Model Number of the phone system you are working with? If this is a cordless system, that model should be printed on a sticker on the bottom or back of the MAIN base and START with KX-TG.

2) How many TOTAL cordless handsets do you have with this system?

3) What is the AGE of this system and all of the handsets that came with it?

4) Is this one handset good for RECEIVING calls?


Customer: replied 2 months ago.
1. KX-TG 40212. 43. 6 years?4. Haven't checked
Expert:  Greg A. replied 2 months ago.


If you can, please CHECK if the handset can take calls.


Just pick up that handset and press the TALK button, and listen for the dial tone (let me know if you can hear that).

Customer: replied 2 months ago.
No dial tone
Customer: replied 2 months ago.
Do not switch to live phone call. I can live with malfunction on the one handset!
Expert:  Greg A. replied 2 months ago.

Hi again,

OK - is there ANYTHING on the display of that one handset?

Also, have you EVER replaced the batteries in ANY of the handsets?

Customer: replied 2 months ago.
This one shows three bars on battery
Customer: replied 2 months ago.
In did replace the niH batteries on a different handset
Expert:  Greg A. replied 2 months ago.

OK - please tell me EXACTLY what is on the display of this particular handset.

Customer: replied 2 months ago.
Ringer off (5)
New voice mail
Expert:  Greg A. replied 2 months ago.

OK - the first thing I would do is try to RESET this handset.

You MAY be able to do that by removing the batteries from this handset and leave them out for AT LEAST 15 minutes. The put the batteries back and and then TEST for a dial tone - as we did before.

If that does not restore function, then please SWAP the batteries with the handset that has the NEWEST batteries, and see what happens when that is done. Also note if the issue "follows" the batteries.

Please give that a try and let me know your results.


Customer: replied 2 months ago.
I put new batteries in the handset. Dialed the number. No ring onn the problem handset. Still have Ringer Off (5) on displayMaybe all I have to do is restore Ringer?
Customer: replied 2 months ago.
Customer: replied 2 months ago.
Dial tone, yes. But no audible sound when a number is *****

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