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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 2283
Experience:  Working with Electronics for 25+ years.
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Can'nt use phone because in use button is flashing

Customer Question

Can'nt use phone because in use button is flashing
Submitted: 2 months ago.
Category: Phone Systems
Expert:  Nathan replied 2 months ago.

Hello, I’m Nathan, and I’ll be assisting you today.

Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.

Can you tell me a bit more about the problem please:

1) If you have multiple handsets (within the same system), does this happen with all of them?
2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?
3) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)?
4) Do you have dsl service on the same line?
5) Full model of the phone(s) (printed on sticker on the base usually)

Customer: replied 2 months ago.
1 yes 2 no 3 landline local phone co. 4 no 5 cs6729-2
Customer: replied 2 months ago.
Can'nt call phone not working, that's why I asked you
Customer: replied 2 months ago.
Are you scamming me, i'm calling my bank first thing in the morning
Expert:  Nathan replied 2 months ago.

HI Barbara,

No, this isn't a scam, I was waiting for the requested information. The multiple replies can cause delays though, and they've just now all come through.

This symptom can indicate either a problem with the line (phone company equipment or the wiring in your home) OR a hardware failure in the base station (since the issue happens with all handsets). We most often see this type of damage to the base unit as the result of a power surge, either through the phone or power lines.

The one thing you may attempt yourself is to fully reset the system:
1) unplug both power and phone lines from the main base.
2) remove batteries from all handsets
3) wait at least 15 minutes, then restore all
4) place a handset on the main base for a minute, as if to charge
5) check for functionality. v

Let me know the results.



Expert:  Nathan replied 2 months ago.

Do you need more help with this, Barbara?

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