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Pete
Pete, Engineer
Category: Phone Systems
Satisfied Customers: 15771
Experience:  Over 16 years experience installing and repairing electronics.
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Headset mic works sometimes as to set up a ringcentral VM

Customer Question

headset mic works sometimes as to set up a ringcentral VM but won't for gotomeeting or making calls
Submitted: 4 months ago.
Category: Phone Systems
Expert:  Pete replied 4 months ago.

Hi,
My name is***** will try my best to help you with your question.

Before you start a GoToMeeting,

  1. Right-click the GoToMeeting icon in your system tray
  2. Click Preferences
  3. Click Audio on the left hand side
  4. Speak into your plugged in Mic or USB headset and if you see the Mic meter turn green, you know your Mic is working

You can also check in Device Manager to ensure your headset is installed correctly and there are no driver problems.

Let me know the make and model number of the headset if you need further assistance.

Also let me know if you would like remote assistance to troubleshoot this problem.

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Otherwise please reply back if you need further assistance.
Pete.
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