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Pete
Pete, Engineer
Category: Phone Systems
Satisfied Customers: 15757
Experience:  Over 16 years experience installing and repairing electronics.
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Locked out of the AA mailbox on the main phone, 10yrs, 983,

Customer Question

locked out of the AA mailbox on the main phone
JA: How old is the phone?
Customer: 10yrs
JA: What troubleshooting have you tried?
Customer: 983
JA: The electronics expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: nope
Submitted: 4 months ago.
Category: Phone Systems
Expert:  Pete replied 4 months ago.

Hi there,
My name is***** will try my best to help you with your question.

Expert:  Pete replied 4 months ago.

I haven't heard back from you yet - please reply and let me know if you still need assistance with this.

Expert:  Pete replied 3 months ago.

Hi, just checking in on your question, do you need any further assistance?

Customer: replied 3 months ago.
in the office this morning 8/8/16
Expert:  Pete replied 3 months ago.

Please confirm the full make and model number of the phone?

Customer: replied 3 months ago.
I have the Nortel M7310
Expert:  Pete replied 3 months ago.

If you are locked out of Feature 983, you can reset it by pressing Feature 985 then 9 then selecting "yes" when prompted to reset the password. The password ***** now be reset to the default, usually 0000 or 9999.

Customer: replied 3 months ago.
I cannot access the main mail box using feature 985
Expert:  Pete replied 3 months ago.

Ok, let me check if the other techs have any idea..