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Hi Helen and welcome to JustAnswer,Thank you for the question and your patience. Should you still need assistance for information purposes only...Initially, bear with us; re-confirm and post back with the complete model number of the Panasonic phone.
Appreciate the additional information Helen.
And it would appear that there are two (2) answering systems working top take in messages; 1 is the Voice Mail feature provided by your phone company and the other is built-in into the Panasonic.
Which of the 2 would you prefer to use please?