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Richard
Richard, Customer Service
Category: Phone Systems
Satisfied Customers: 31122
Experience:  Over 20 years fixing Electronically devices
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I have a new voice mail listed on the phone, but there is no

Customer Question

I have a new voice mail listed on the phone, but there is no message and I can not remove it. Can you tell me how to rectify?
Submitted: 4 months ago.
Category: Phone Systems
Expert:  Richard replied 4 months ago.

Hi there and welcome

Can you tell me please the make and model of the phone?

Thank you

Customer: replied 4 months ago.
Panasonic model # KX-TGA470
Customer: replied 4 months ago.
are you still there?
Expert:  Richard replied 4 months ago.

yes, I was checking the specifications and locally it does not store voicemail, so it is done by your provider.

Who is your phone provider?

Customer: replied 4 months ago.
Frontier is my provider.
Expert:  Richard replied 4 months ago.

ok, to collect the voice mail

  1. Dial your phone number
  2. Press * when you hear greeting.
  3. Enter PIN on home phone or 10-digit phone number and PIN on another phone.

You can then listen to your voicemail and delete it from the system

Let me know please how you go

Customer: replied 4 months ago.
I DO NOT KNOW WHAT MY PIN IS
Expert:  Richard replied 4 months ago.

ok, you will need to call and have it reset over the phone

You can call on 1.***-***-****

To have this done

Let me know how you go please

Customer: replied 4 months ago.
I WILL HAVE TO GET BACK TO YOU. THE PIN # GIVEN TO ME IS NOT CORRECT
Expert:  Richard replied 4 months ago.

ok, make sure they give you the correct one, let me know the results please

Expert:  Richard replied 4 months ago.

once they do though you will be able to check and delete the voicemails.