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Nathan, Technician
Category: Phone Systems
Satisfied Customers: 19513
Experience:  Residential and commercial systems.
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I purchased a set of cordless phone from Costco, Model #

Customer Question

I purchased a set of cordless phone from Costco, Model # KX-TGE264. Cannot find this version at your website. My brother purchase a five phone also at Costco, Model # KX-TG585. I want to order an extra handset for the TGE264 Model. Hoe to do it? Bill Colbyat***@******.***. Tel: 1(###) ###-####
Submitted: 2 months ago.
Category: Phone Systems
Expert:  Nathan replied 2 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble, Bill.

The handset model you would need is the kx-tgea20, which you can order online here:

note that your system can accommodate a maximum of 5 handsets total.

When you get the new one, you'll need to register it:
Charge the battery for at least 8 hours first

then key in Menu#130 on the new handset

press and hold the locator (find hs) button on the main base 5 seconds,

then press the OK button on the new handset, it will give a long beep to confirm it worked.

If you have any other questions, just let me know. Otherwise, please take a moment to rate my service using the stars at the top of the page; hopefully I have earned 5 Stars. I also invite you to contact me directly with any future support needs at and ask for Nathan.

Thank you, ***** ***** a nice day,


Expert:  Nathan replied 2 months ago.

Do you need more help with this?

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