Hello Ron & Welcome,
I'm Greg and will do my best to assist you today.
Sorry to hear of any issue you are having with your phones.
To help you with this issue, may I ask:
1) Would a link to an electronic version of the manual - that can be displayed on your computer (or printed) - work for you?
2) Are there ANY other issues besides recording a new message that need to be addressed?
OK - let me see if I can get that for you.
Back soon ...
OK - here is a link to the electronic (PDF) manual for you (below). You should be able to click the link and the manual should appear on your computer.
Click Here --> Manual
If it does not appear, you MAY need to install a PDF viewing program on your computer. If that is needed, you can get such a program HERE.
I believe the steps you are looking for are on page 58 of that manual.
I also have a link to a video that shows the process (below).
Click Here for Video
NOTE: The handset shown in the video MAY be slightly different from your system, but the steps are the same.
Please let me know if that works for you or if you have any other questions.
If this has answered your question(s), please take a moment to rate MY service level (Excellent is my goal) so that I get credit for my time helping you with this question.You should see some "stars" to do that, but please let me know if you do NOT see them (you may have to scroll UP or DOWN) or can not use them.
Thanks, ***** *****--. .-
I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved?
I look forward to any further questions or results that you may have.
Thanks, ***** *****--. .-(im)