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Nathan
Nathan, Technician
Category: Phone Systems
Satisfied Customers: 20565
Experience:  Residential and commercial systems.
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I have the RCA H5401 and it says not reg but i 't know how

Customer Question

Hello I have the RCA H5401 and it says not reg but i don't know how to register it
JA: How long has this been going on?
Customer: It worked before but stopped. I just noticed it today
JA: What troubleshooting have you tried?
Customer: I unplugged it for 5 mins
JA: The phone expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no thank you
Submitted: 4 months ago.
Category: Phone Systems
Customer: replied 4 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Nathan replied 4 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

How many handsets do you have, and are any others having issues?
Which model desk station do you have?

Customer: replied 4 months ago.
I just have 1
Customer: replied 4 months ago.
it is the RCA Visys H5401re
Expert:  Nathan replied 4 months ago.

Okay there are a few things we can try here, though this most often comes down to a hardware issue, these rca systems have very high failure rates and we often see the handsets die.

The first step is to fully reset the system:

1) unplug both power and phone lines from the main base.
2) remove batteries from handset
3) wait at least 15 minutes, then restore all
4) place a handset on the base for a minute, as if to charge
5) check for functionality.

If no change, we'll manually reregister it as the next step.

Expert:  Nathan replied 4 months ago.

Do you need more help with this?

Customer: replied 4 months ago.