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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 8100
Experience:  Working with Electronics for 25+ years.
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Panasonic base station says "check tel line" - plugged into

Customer Question

Panasonic base station says "check tel line" - plugged into same line as my working Panasonic 6.0 plus.
JA: How long has this been going on?
Customer: Just since began activiating new TGA20 phones.
JA: How old is the phone?
Customer: 3-4 years. I bought them and never used til now.
JA: What troubleshooting have you tried?
Customer: connected, reconnected phone line to be sure good contact.
JA: The phone expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: not that I can think of
Submitted: 4 months ago.
Category: Phone Systems
Expert:  Greg A. replied 4 months ago.

Hello & Welcome,

I'm Greg and will do my best to assist you today.

Sorry to hear of any issue you are having with your phones.

To help you with this issue, may I ask:

1) The FULL Model Number of the phone system(s) you are working with? If this is a cordless system, that model should be printed on a sticker on the bottom or back of the main base unit and START with KX-TG.

2) How many TOTAL cordless handsets do you have with this system(s)?

3) What phone service provider (phone company) you have for this phone line?

4) It sounds like you MAY have more than one MAIN BASE UNIT - the part that connects to a phone cord. Is that the case?

Thanks

Expert:  Greg A. replied 4 months ago.

Hi again,

I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved?

I look forward to any further questions or results that you may have.

Thanks, ***** *****
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