Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
What is the make/model of your phone system?What do you hear when you call your home number from a remote line?
Thanks for confirming.
Can you test something for me: Dial in, and when you hear the message, press the * key, does it then ask you for a pin/code?
Yes that is fine
What exactly do you hear when you dial in?What happens when you press * (or #) after the greeting starts?
I could try to test it for you if you'd like, we can't communicate outside this chat format (site rules) unless you authorize that service and then we have a secure means to exchange contact info. I sent a phone request but dropped it down to the lowest amount I could, which would let us then talk by phone for me to test and then talk to you to help further.
Do you need more help with this?