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Nathan
Nathan, Technician
Category: Phone Systems
Satisfied Customers: 20367
Experience:  Residential and commercial systems.
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I have a panax\sonic cordless phone. Two extensions. All

Customer Question

I have a panax\sonic cordless phone. Two extensions. All batteries are charged and phone are plugged in. We get messages but cant send or receive messages/. No dial tone.
JA: Just to clarify, what's the exact make and model of your machine?
Customer: KXTGA101S= MODEL NUMBER
JA: What troubleshooting have you tried?
Customer: CHECKED PLUGS AND CONNECTIONS - ALL ARE IN. CHECKED BATTERIES AND ALL ARE CHARGED
JA: The phone expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: tHIS APPEARS TO HAVE HAPPENED IN THE LAST 2 DAYS
Submitted: 4 months ago.
Category: Phone Systems
Expert:  Nathan replied 4 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Can you tell me a bit more about the problem please:

1) If you have multiple handsets (within the same system), does this happen with all of them?
2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?
3) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)?
4) Do you have dsl service on the same line?
5) Full model of the phone(s) (printed on sticker on the base usually)

Customer: replied 4 months ago.
Re your questions
1- yes
2 -.no
3 -landline from Verizon
4 - no
5 - KX-TGA1OIS or the last digit could be 8smtp
Expert:  Nathan replied 4 months ago.

Okay the first step here will be to check the line with another device. Can you get/buy/borrow a basic corded or wall phone, and test it on the same phone wall jack used by the panasonic currently? That will help us to isolate the issue further.

Customer: replied 4 months ago.
I will get back to you after doing so . Might be a few hours
Expert:  Nathan replied 4 months ago.

No problem, take your time.

Thanks,

Nathan

Customer: replied 4 months ago.
I just connected another phone from a different line and I get no dial tone
Expert:  Nathan replied 4 months ago.

Thank you for confirming,

that indicates that this is a line fault, it is not a panasonic/hardware problem, so the issue is on the phone company side, and your next step will be to contact verizon to open a service ticket, and they will need to send a tech out to your home to check the equipment on their end and repair it.

Best regards,

Nathan

Expert:  Nathan replied 4 months ago.

Do you need more help with this, Claire?