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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 2371
Experience:  Working with Electronics for 25+ years.
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My caption call phone is not working. I was to hear from

Customer Question

My caption call phone is not working. I was to hear from someone Monday or Tuesday.
Alice phone me while I was out and she left a message that I should contact you for a date
that I wil l be available for service.
I have a hearing problem, so an on line support can be helpful.
I really miss the Caption Call phone, so please help me.
When would a tech be able to help me?
Marie Mittl
E-mail: ***@******.***
Submitted: 4 months ago.
Category: Phone Systems
Expert:  Nathan replied 4 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble, Marie.

Which model phone do you have?

Is your phone connected to wifi, or to ethernet?

Customer: replied 4 months ago.
I do not know the model...it is not on the phoneMy phone is not connected to wifi or the ethernet
Expert:  Nathan replied 4 months ago.

Your phone has to be connected to something, the captions don't come through the phone, only the voice does from the person you are calling, the captions are relayed through an internet connection, and if that connection is disrupted or disconnected, then the caption feature will cease to work.

You need to look on the back/bottom of the phone for the model number typically.