Hi there and welcome
Can you give me the model of the phone please?
ok, thats the brand, on the bottom of the base unit you should see the model on it.
Removed the batteries from the handset please then remove the power to the base unit.
Once done, wait 5 minutes and connect the batteries to the handset.
Then wait 3 minutes, connect the power to the base unit and tell me if it now connects and works correctly please
ok, connect the power plug to a different socket.
Does this clear the error?
It is the internal power supply that has faulted.
I am really sorry about this and you are going to have to return the phone to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
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