How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Customer Service
Category: Phone Systems
Satisfied Customers: 31326
Experience:  Over 20 years fixing Electronically devices
32989067
Type Your Phone Systems Question Here...
Richard is online now
A new question is answered every 9 seconds

My phone keeps saying base no power. How can i solve this

Customer Question

Hi there, my phone keeps saying base no power. How can i solve this problem?
JA: How old is the phone?
Customer: I just bought it last week. Its panasonic dect 6.0
JA: What troubleshooting have you tried?
Customer: I have tried to register it...but its still not working
JA: The phone expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No thats just it.thanks
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Phone System Technician about your situation and then connect you two.
Submitted: 5 months ago.
Category: Phone Systems
Expert:  Richard replied 5 months ago.

Hi there and welcome

Can you give me the model of the phone please?

Customer: replied 5 months ago.
Panasonic dect 6.0
Expert:  Richard replied 5 months ago.

ok, thats the brand, on the bottom of the base unit you should see the model on it.

Customer: replied 5 months ago.
KX-TG6821NZ
Expert:  Richard replied 5 months ago.

Thank you

Removed the batteries from the handset please then remove the power to the base unit.

Once done, wait 5 minutes and connect the batteries to the handset.

Then wait 3 minutes, connect the power to the base unit and tell me if it now connects and works correctly please

Customer: replied 5 months ago.
Okay im doing that now
Expert:  Richard replied 5 months ago.

thank you

Customer: replied 5 months ago.
It says...No link. Reconnect AC adaptor
Expert:  Richard replied 5 months ago.

ok, connect the power plug to a different socket.

Does this clear the error?

Customer: replied 5 months ago.
I have done that..but still the same
Expert:  Richard replied 5 months ago.

Thanks

It is the internal power supply that has faulted.

I am really sorry about this and you are going to have to return the phone to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you