Hello & Welcome to Just Answer,
Sorry to hear of any issue you may be having with your phone or greeting.
If the one greeting is already on the system, to change it you simply need to record a NEW greeting and it will replace the old one.
NOTE: This recording usually has to be done using a cordless handset (vs. the Main Base Unit).
I have a link to a video that shows the steps to make this new greeting and what you can expect to happen when you do it.
Please take a look at the entire video (just over a minute long) and then try the same steps on one of your handsets.
Click Here for Video --> https://www.youtube.com/watch?v=xqnQLiaGO7Q
Please let me know if that works for you or if you have any more questions.
If this has answered your question(s), please take a moment to rate MY service level (Excellent is my goal) so that I get credit for my time helping you with this question.You should see some "stars" to do that, but please let me know if you do NOT see them (you may have to scroll UP or DOWN) or can not use them.
Thanks, ***** *****--. .-
I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved?
I look forward to any further questions or results that you may have.
Thanks, ***** *****--. .-(im)