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Yvette
Yvette, Customer Service
Category: Phone Systems
Satisfied Customers: 87
Experience:  Tech Manager
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My new Panasonic KX-TG3634 telephone base when plugged into

Customer Question

My new Panasonic KX-TG3634 telephone base when plugged into a so filter ( telephone line for DSL is working) says "check telephone line" and I get no diastole. Help! Pam
Submitted: 10 months ago.
Category: Phone Systems
Expert:  Yvette replied 10 months ago.

Hello. Have you tried a different phone outlet and replacing the filter?

Customer: replied 10 months ago.
Expert:  Yvette replied 10 months ago.

have u tried to plug another phone into this same location using a filter?

Customer: replied 10 months ago.
I have tried this. Still says check telephone line despite the fact that broadband line is working.
Expert:  Yvette replied 10 months ago.

So you have tried another phone and it works in this jack? Able to send receive calls with different phone on this same phone jack?

Customer: replied 10 months ago.
No. I have only another Panasonic base and I cannot send or receive calls with either Panasonic.
Expert:  Yvette replied 10 months ago.

Are there any phones in the house that currently work with DSL?

Customer: replied 10 months ago.
No.
Expert:  Yvette replied 10 months ago.

A Few questions:

1) Do you have any corded phones or only cordless?

2) How long have you had DSL?

3) Who is your DSL provider?

Customer: replied 10 months ago.
Only cordless
For several years. This is a second home in the mts of NC.
The provider is Skybest.
In the past, the old cordless Panasonic base worked with the filter.
Expert:  Yvette replied 10 months ago.

4) Is the phone fully charged?

5) Do you still have the old phone?

Customer: replied 10 months ago.
the phone is fully charged.
Yes I still have the old Panasonic and I have tried it, but now it also says check phone line.
Expert:  Yvette replied 10 months ago.

Sounds like a problem with the DSL line. I would call your DSL provider and let them know what you've already tried.

Customer: replied 10 months ago.
Ok thanks
Expert:  Yvette replied 10 months ago.

You're welcome. Anything else today?

Expert:  Yvette replied 10 months ago.

One last thing. I would remove any other devices and filters from the other phone jacks to see if they may be causing interference. Then try your phone and a filter before contacting the DSL provider.

Customer: replied 10 months ago.
Ok will do
Expert:  Yvette replied 10 months ago.

Thanks for using Just Answer.