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Yvette
Yvette, Customer Service
Category: Phone Systems
Satisfied Customers: 86
Experience:  Tech Manager
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My new Panasonic KX-TG3634 telephone base when plugged into

Customer Question

My new Panasonic KX-TG3634 telephone base when plugged into a so filter ( telephone line for DSL is working) says "check telephone line" and I get no diastole. Help! Pam
Submitted: 6 months ago.
Category: Phone Systems
Expert:  Yvette replied 6 months ago.

Hello. Have you tried a different phone outlet and replacing the filter?

Customer: replied 6 months ago.
Expert:  Yvette replied 6 months ago.

have u tried to plug another phone into this same location using a filter?

Customer: replied 6 months ago.
I have tried this. Still says check telephone line despite the fact that broadband line is working.
Expert:  Yvette replied 6 months ago.

So you have tried another phone and it works in this jack? Able to send receive calls with different phone on this same phone jack?

Customer: replied 6 months ago.
No. I have only another Panasonic base and I cannot send or receive calls with either Panasonic.
Expert:  Yvette replied 6 months ago.

Are there any phones in the house that currently work with DSL?

Customer: replied 6 months ago.
No.
Expert:  Yvette replied 6 months ago.

A Few questions:

1) Do you have any corded phones or only cordless?

2) How long have you had DSL?

3) Who is your DSL provider?

Customer: replied 6 months ago.
Only cordless
For several years. This is a second home in the mts of NC.
The provider is Skybest.
In the past, the old cordless Panasonic base worked with the filter.
Expert:  Yvette replied 6 months ago.

4) Is the phone fully charged?

5) Do you still have the old phone?

Customer: replied 6 months ago.
the phone is fully charged.
Yes I still have the old Panasonic and I have tried it, but now it also says check phone line.
Expert:  Yvette replied 6 months ago.

Sounds like a problem with the DSL line. I would call your DSL provider and let them know what you've already tried.

Customer: replied 6 months ago.
Ok thanks
Expert:  Yvette replied 6 months ago.

You're welcome. Anything else today?

Expert:  Yvette replied 6 months ago.

One last thing. I would remove any other devices and filters from the other phone jacks to see if they may be causing interference. Then try your phone and a filter before contacting the DSL provider.

Customer: replied 6 months ago.
Ok will do
Expert:  Yvette replied 6 months ago.

Thanks for using Just Answer.