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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 8099
Experience:  Working with Electronics for 25+ years.
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I have lost my book and need to change my greeting, Please

Customer Question

Hi,
JA: Hi. What do you want help with?
Customer: I have lost my book and need to change my greeting, Please Help!
JA: How long has this been going on?
Customer: I just recently moved, so my greeting has my old phone number . I need to change the greeting with my current phone number.
JA: How old is the phone?
Customer: I am guessing 3 years?
JA: What troubleshooting have you tried?
Customer: I have the video on the computer, but my phone does not give me the right commands when I put in #302
JA: The electronics expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No thank you
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Technician about your situation and then connect you two.
Submitted: 5 months ago.
Category: Phone Systems
Expert:  Greg A. replied 5 months ago.

Hello & Welcome,

Sorry to hear of any issue you are having with your phones.

To help you with this issue, may I ask:

1) The FULL Model Number of the phone system you are working with? If this is a cordless system, that model should be printed on a sticker on the bottom or back of the main base unit.

2) What phone service provider (phone company) you have for this phone line?

3) What happens when you TRY to change the greeting?

Thanks

Customer: replied 5 months ago.
Model #KZX-TGC220, provider: VerizonI do not get the same responses as it shows on the video. I just get the phonebk instructions, nothing about my greeting
Expert:  Greg A. replied 5 months ago.

OK - can you send a link to the video you are referring to?

Customer: replied 5 months ago.
No, I just went into the internet, typed in panasonic telephones, change greeting. A video came up showing me to press menu and enter #302. However the selections are not the same on my phone as on the video
Expert:  Greg A. replied 5 months ago.

OK - what exactly is different from the video to your system?

And let me send you a link to a video that I have, which should be similar to your system, at least in the form that you have TWO "soft keys" to START this operation.

https://www.youtube.com/watch?v=SbvQV9_uEOY

Also, make sure the system is NOT in use (not on a call and NO dial tone) when you start the process.

Please let me know what you see when you go through this process.

Thanks

Expert:  Greg A. replied 4 months ago.

If pressing MENU # ***** 0 2 does NOT get into the "Record Now" screen, please take a look at the MAIN BASE UNIT of your system and CONFIRM that there are SEVERAL buttons on the main base, including an ANSWER ON/OFF button and a PLAY/STOP button.

Thanks

Expert:  Greg A. replied 4 months ago.

Hi again,

Did you get the "Record Now" screen to appear, as shown in the video?

Also can you CONFIRM that your MAIN BASE UNIT has the buttons I mentioned (see attached image).

Please let me know - in case we need to take further steps.

Thanks

Expert:  Greg A. replied 4 months ago.

Hi again,

I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved?

I look forward to any further questions or results that you may have.

Thanks, ***** *****
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