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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 8116
Experience:  Working with Electronics for 25+ years.
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Suddenly my answering service is not recording messages, and

Customer Question

Suddenly my answering service is not recording messages, and there are two answering messages, mine and the official person. I do not know how to fix this. Previously, I was receiving voice mail. Thanks
Submitted: 5 months ago.
Category: Phone Systems
Expert:  Greg A. replied 5 months ago.

Hello & Welcome,

Sorry to hear of any issue you are having with your phone/answering system.

To help you with this issue, may I ask:

1) The FULL Model Number of the phone system you are working with? If this is a cordless system, that model should be printed on a sticker on the bottom or back of the main base unit.

2) WHEN did this issue first begin - or was noticed?

3) What phone service provider (phone company) you have for this phone line?

4) If you have ANY other devices (phones, fax, etc.) attached to this same phone line?

Thanks

Customer: replied 5 months ago.
Yesterdat, however, think it has been a week or so
AT&T
Two other phones on this line
Expert:  Greg A. replied 5 months ago.

Thanks for that.

Can you tell me:

1) The FULL Model Number of the phone system you are working with? If this is a cordless system, that model should be printed on a sticker on the bottom or back of the main base unit.

Customer: replied 5 months ago.
Phone Number: (###) ###-####
Expert:  Greg A. replied 5 months ago.

Hi again,

I asked the MAKE (brand) and MODEL of the phone system, because I did not see that response earlier.

If you would like to have a call, you can request that Premium Service (with additional fee), and I can try to call you.

Thanks

Expert:  Greg A. replied 5 months ago.

Hi again,

I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved?

I look forward to any further questions or results that you may have.

Thanks, ***** *****
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