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Pete, Engineer
Category: Phone Systems
Satisfied Customers: 15465
Experience:  Over 16 years experience installing and repairing electronics.
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I have several Nortel 3 line Venture telephones. 2 do not

Customer Question

I have several Nortel 3 line Venture telephones. 2 do not ring on any line. the line light shows there is a call but there is no ring.
How can this be fixed?
Submitted: 3 months ago.
Category: Phone Systems
Expert:  Pete replied 3 months ago.

Hi Allan,

If you swap the phones around, does the problem follow the phone or does it stay on the original line?

Customer: replied 3 months ago.
No lines ring on these 2 phones. There is dial tone and can call out. They just don't ring.
Expert:  Pete replied 3 months ago.

Ok, so the fault is with those particular phones - if you swap in a different phone, it rings ok on the same line?

Have you adjusted the ring tone volume?

Customer: replied 3 months ago.
I have changed the phones with other phones and they work at that location. I have checked the ring volum and set to maximum. I have 2 lines and neather line rings on these 2 phones.
Expert:  Pete replied 3 months ago.

Ok, then the phone may have a fault with the speaker. Does it work in loudspeaker mode?

Customer: replied 3 months ago.
Background music works ok.
Expert:  Pete replied 3 months ago.

Ok that is strange - let me check with the other techs..

Customer: replied 3 months ago.
Do you have any other suggestions?
Customer: replied 3 months ago.
Hi Pete, Have you checked with the other techs? You have not answered my question to fix my phones. You have had my full payment of $35.00 since July 5 and I do not have any answer. Thanks Allan
Customer: replied 2 months ago.
Hi Peter, It is now August 21st. do you have any other answer for my question asked July 4th.?
Thanks, Allan