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If you swap the phones around, does the problem follow the phone or does it stay on the original line?
Ok, so the fault is with those particular phones - if you swap in a different phone, it rings ok on the same line?
Have you adjusted the ring tone volume?
Ok, then the phone may have a fault with the speaker. Does it work in loudspeaker mode?
Ok that is strange - let me check with the other techs..